What information is required at the time of making application?

A Certificate of Service or Certificate of Discharge is required. If the applicant is the spouse of such serving member, then a Marriage Certificate will be required.

Where can I obtain a Certificate of Service or Certificate of Discharge?

Service Records can be obtained from the Trust office at the time of initial contact for the application process.   

Who can be accommodated in Trust premises?

Persons to be accommodated are determined by the Trustees on the basis of their eligibility and degree of need.

What amount of rent is payable?

Tenants are charged rental, currently based on a sliding scale, with the minimum 20% of family income.

Do rents change from time to time?

Rents are reviewed annually (November/December), to take effect from 1 January each year, or when major changes occur in tenant income.

Can I get a loan from the RAAF Veterans’ Residences Trust?

The Trust does not make cash grants or loans to individuals.

What happens if my health deteriorates?

If your mental of physical health deteriorates to such a degree that you are incapable of looking after yourself, then you are required to seek alternative accommodation. Usually, a tenant’s family will take over this level of control. The Trust does not provide either welfare or medical services.

Does the Trust assist with removal expenses?

Usually, the Trust does not contribute towards any expenses related to removal.

Can I let a family member stay with me?

On condition that the Trust has been advised in advance. For further information on this matter, please contact the Manager – (03) 9256 0002 / 03

Do I have to pay rent if I am away on holidays?

If your belongings remain in the unit, rent needs to be paid.

Can I have more than one Trust unit – for instance, in different States?

Once you have been granted one unit, your necessitous circumstances cease, hence a second unit can not be granted.

Is there car parking available?

There is car parking at some locations, but not all. Being granted a unit does not automatically mean that a car parking space goes with it.

What costs will I incur during my tenancy?

Tenants pay for their own supply of Electricity, Gas, Telephone, Internet, Cable TV, and any other services to which they may subscribe, as well as the replacement cost of all internal light globes.   All sites are wired for Foxtel.

What property costs will I incur during my tenancy?

The Trust pays all costs associated with the property. This includes water & sewerage, maintenance, security lighting and lawn mowing, but does not include gardening, which tenants usually prefer to maintain of their own accord.

Is there a system of dispute resolution at the various locations?

Each location has an “Advisory Panel” that liaises with tenants in the event any problems arise. It then liaises with the Trustees as and when needed.

Are pets allowed at any of the Trust’s locations?

Unfortunately, the Trustees cannot permit any pets to be accommodated - with or without their owners - and regardless of species and age.

Is there insurance coverage for my belongings?

No – insurance of all tenants belongings and personal effects are the responsibility of the tenant.  All properties are comprehensively covered for property insurance.

What advance rental payments are required?

The Trust does not require the payment of any rental bond, nor any rent in advance

What methods can used for the payment of rents?

During the application process, you will be directed to one of our Estate Agents, for the administration part of the process, at which you will be offered a rental card for this purpose. These cards can be used at any bank, or post office.

If you are a Centrelink recipient, there is direct payment system in place, called Centrepay, which can automatically transfer from your Centrelink account to the Trust’s bank account.

In recent times, the Trust can now offer a cost-free method of paying directly into the Trust’s bank account. To use this method, you will need either telephone or internet banking – or an arrangement with your own bank, for regularly-scheduled payments to be made – this is not a direct debit system.